TERMS & CONDITIONS

 

The translation services website www.webtranslationexperts.com is provided by TBC with offices based in TBC. By using this translation service, you agree to these terms. Please read them carefully.

 

1. USING OUR SERVICE

 

When you use this translation service you must agree to the following:

  • That you are of legal age (18) to be able to do so
  • That you must make an account with us in order to use the website services
  • That you are responsible for all activity that takes place on your account
  • That you will keep your password confidential
  • That you will not abuse or conduct any illegal activity using our service
  • That you will not contact or attempt to contact any of our translators outside of the platform
  • That you will not defame, harass any employees, other customers or translators
  • That you will not create multiple accounts

 

TBC will suspend or terminate your account along with the service if you do not comply with these terms and conditions or if we suspect any misconduct, fraudulent activities or any other violation of these services.

 

2. ORDERS, PAYMENTS AND REFUNDS

 

Please read the following terms of business carefully:

 

  • You must first register as a customer with the website before you are able to request any of our translation services. You must agree to keep all your account information updated and accurate at all times. Any personal information that you provide us with will be subject to our privacy policy.
  • All payments must be made before any translation services can begin.
  • All orders for translations must be made through the website where clients will specify the time required for delivery for which there are three options – non-urgent, urgent (24 hours) and same day. Prices for these vary.
  • Once an order has been placed and paid for in full, you will see TBC as the billing descriptor on your credit card statement.
  • The customer is responsible for providing all the materials that are needed to be able to complete the translation. This includes any additional materials which describe the context of the translation, as well as any other necessary materials when they place the order.
  • The quality of the final result will depend on the quality of the source material provided including the quality and accuracy of the source materials which the client provides.
  • All cancellations must be done before the translator has begun working on the project. If you wish to make a cancellation, then you should contact a member of the team as soon as possible.
  • Once a translation has been completed, customers have up to 5 days to review the translated works and if they have any comments or amendments, they must be made within this time frame. Any comments or complaints that occur after this time has elapsed will not be accepted.
  • Due to the complexities of language from time to time there will be some inaccuracies in the translations. If you decide to make a complaint within the allocated time frame of 5 days and the company reviews that there has been a major error, then a re-translation will be issued.
  • The company’s liability is only limited to correcting errors or providing a refund.
  • If you would like to request a refund please contact us and we will try to resolve any issues or provide a refund.
  • All customers must agree to review any translated works before they make any content that has been translated public and agree that the company will not have any liability or indemnity obligations to you based on the works that have been translated if you fail to do so.

 

3. TRANSLATORS AND THIRD PARTIES

 

  • TBC engages with third party contractors and translators to provide its services to you.
  • Clients agree that TBC may sublicense the rights under these terms of service to third parties to act on our behalf.
  • TBC is solely responsible for paying all translators as well as resolving any disputes.

 

4. INTELLECTUAL PROPERTY

 

  • All intellectual property rights of the translations are assigned to the customer as soon as the customer has approved the translation and provided the customer has agreed to the terms of service.
  • In order to provide you and our other customers with the best translation services possible then we may use your translation and translation works in order to develop new products or services. If we do this we will not make any of the works publicly available.

 

5. WARRANTIES AND DISCLAIMERS

 

  • All customers warrant that they have all necessary rights, titles and interests in the client materials and source materials. They will not infringe or violate any third-party rights and will not violate any laws and that none of their source material contains any offensive or unacceptable content.
  • All translations and services are provided “as is”. Other than as it is expressly set out in these terms, neither The company nor any of its third-party contractors or translators can make any specific promises about the services. We do not make any commitments about any of the content within the services or the reliability, availability, or ability to meet all of the customer’s needs.

 

6. INDEMNITY

The customer will indemnify and hold harmless TBC and its affiliates, current and past directors as well as its officers, employees from and against all claims, taxes, losses, damages, liabilities, judgements, settlements, costs and expenses including any legal fees or other legal expenses which arise directly from or in connection with any of the following:

    • The customer’s failure to perform their obligations or to exercise their rights in accordance with local jurisdiction
    • A customer’s breach of any of its representations, obligations or warranties under the terms of service
    • A customer’s negligent, reckless or otherwise intentionally wrongful act or by its assistants, employees contractors or agents

 

7. COMMENTS

 

If you have any comments or questions about these terms of service, then please get in touch.

 

Contact Us:

TBC

TBC

contact@webtranslationexperts.com