If you cancel your order before the Agency has begun translation work, a full refund will be issued within 5 business days. Please email billing@webtranslationexperts.com with your order reference.
Once translation work has begun, cancellations are subject to a charge proportional to the work completed. You will be charged for the percentage of the project completed at the time of cancellation. The balance will be refunded.
If you believe the delivered translation does not meet professional standards, you must notify us within 14 days of delivery specifying the issues. We will review and, where errors are identified, correct them at no charge. Where the quality issue is substantiated and correction is not possible, we will offer a partial or full refund at our discretion.
Under EU consumer rights law, consumers have a 14-day right of withdrawal from distance contracts. By placing an order and requesting that work begin immediately, you acknowledge that completion of the service before the 14-day period expires waives the right of withdrawal for the completed portion.
Approved refunds are processed via the original payment method through Stripe. Processing times: 5â10 business days depending on your bank.
Refund requests: billing@webtranslationexperts.com or call +39 331 751 1873.